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COVID-19: From Our Experts


According to health service studies, 70% of all ER, urgent care and doctor visits could be safely handled by phone or video consultation1. If you need medical attention but can’t get to a doctor, telehealth can help you get the care you need, when and where you need it.

What is Telehealth?

Telehealth, also known as virtual health, is an affordable and convenient solution to traditional doctor or urgent care visits that provides patients with 24/7 access to U.S.-based licensed physicians via telephone, online video and secure email. Regardless of the location or time, patients can connect with a doctor in real-time for the treatment and diagnosis of common conditions.

When Should You Use Telehealth?

Telehealth should be used when you need medical attention for a non-emergency condition but are having trouble scheduling an appointment with your existing doctor or you don’t want to miss time at work waiting in an urgent care facility. Other reasons to use telehealth include, but are not limited to:

  • When you are on vacation or away from home
  • If you have a highly contagious illness/condition
  • To get your lab results analyzed
  • For a refill on a short-term prescription
  • To ask a health-related question
  • For a professional second opinion
  • To get a recommendation for a specialist
What Conditions Can Be Treated?

Telehealth can be used for any of the following non-life-threatening illnesses and conditions. In addition to general medical issues, many telehealth providers also offer behavioral health, dermatology and musculoskeletal services. Members simply call or log in via mobile app to get a consultation with a doctor who can diagnose, treat and prescribe over the phone.

  • Allergies and sinus conditions
  • Arthritic and joint pain
  • Asthma
  • Bronchitis
  • Cold and flu
  • Constipation
  • Fever and headaches
  • Heartburn and acid reflux
  • Hemorrhoids
  • Nausea
  • Pink eye
  • Rashes and skin conditions
  • Sore throat
  • Stomach viruses
  • Urinary tract infections
  • Yeast infections
Why Should You Use Telehealth?

Telehealth is proven to help resolve medical needs quickly and conveniently, lower healthcare costs for employers and employees, and increase engagement. In today’s increasingly connected world, employees expect a more engaged care experience. Telehealth engages members by allowing them to connect with their doctor more conveniently and more often. In doing so, the relationship with their doctor becomes stronger, more questions are asked and answered, and members feel more empowered to manage their own care2.

Financial Benefits of Telehealth

Below is an example of the average annual savings for a company with 100 employees3. Additional savings come in the form of time back in one’s day for productivity at work or at home by eliminating the need to sit in a waiting room. Saving time means saving money for both the employee and employer.

# of Visits Replaced Savings per Visit Savings per Visit
Emergency Room 8 $850 $6,800
Urgent Care 20 $150 $3,000
Doctor Office 64 $85 $5,440
Total Annual Savings $15,240

Additional Benefits of Telehealth

Improve Healthcare Access

Regardless of your insurance program, access to quality health care is a waiting game. With telehealth, members have instant access to a doctor at any time, day or night. Members can connect via email or over the phone when it’s convenient for them. This means no waiting, no appointments and no hassle.

Increase Billable Hours

When an employee is not working, it costs you, the employer, and places additional workload and project deadlines on others. With telehealth, your employees can get the care they need right when they need it. The faster they get care, the faster they can return to work.

Complement Your Health Plan

As a complement to primary care, telehealth accepts all patients—regardless of age*, full or part-time work status or pre-existing conditions. Your employees will not be asked to pay higher membership or consultation fees as a result of their past medical history, and they do not need to be on your health plan to participate.

Keep Employees Healthy

Telehealth is an affordable, cost-effective solution that can help keep your employees and their families healthy. Offering a telehealth option can significantly reduce absenteeism and increase productivity, which can also improve the overall health of your business.

1. | Family Practice Oxford Academic | Rhode Island Medical Journal |
2. | 3. | *A parent or legal guardian must consult with a network doctor on behalf of a child under the age of 18. Telehealth is not insurance nor is it intended to replace insurance. Services provided by BOKF, NA, Member FDIC. BOKF, NA is the banking subsidiary of BOK Financial Corporation. Coverage and services vary depending on group size and number of participants enrolled. Additional fees and exclusions may apply for benefit administration technology.