BusinessSource Mobile FAQs

Contact your Commercial Client Services Professional at the toll free phone number located in "Contact Us" under the "More" section of the BusinessSource Mobile App.

Immediately call your Commercial Client Services Professional (see phone numbers listed under "More" and "Contact Us" in the Mobile App) to report the unauthorized transaction as soon as you discover or suspect it.

With BusinessSource Mobile Deposit, you can make a deposit anytime, anywhere 24/7 by using your smart phone's camera.

*BusinessSource Mobile Deposit is also commonly referred to as Business Mobile Deposit or Commercial Mobile Deposit.

To make a deposit follow these steps:*

• Ensure your BusinessSource Company Administrator has entitled you to make mobile deposits
• Launch the BusinessSource Mobile App, log in and select "Mobile Deposit"
• Enter the amount of your endorsed check
• Align the check within the guide and take a picture of the front of the check
• Take a picture of the back of the check
• Verify your deposit information and submit
• View Mobile Deposit History screen - allows the depositor only to view the submitted mobile deposit detail and images.

*There may be a pre-qualification requirement for Business Mobile Deposit.

Mobile Deposits made within the BusinessSource mobile app will be identified as Business Mobile Deposits if using the phone system and account statements will reference BUSINESS MOBILE DEP.

Deposits accepted before 10:00 p.m. (central time) will be processed the same business day. Deposits accepted after 10:00 p.m. (central time), or on weekends or holidays, will be processed the next business day.

The virtual deposit will show the timestamp of when the user submitted the deposit but posting will occur overnight. For example, if you make a deposit on Saturday, the deposit would be credited to your account on Monday night.

If your deposit was accepted prior to 10 p.m. (central time) the deposit will post that evening with availability based on your accounts provisions.

NOTE: All deposits are subject to review and funds from your deposit may not be available for immediate withdrawal. The availability of the funds you deposit is determined the same way as deposits made through other sources: via ATM; remote deposit; lockbox; or at a banking center.

You can view your Business Mobile Deposits, and see the images you've submitted, by going to the Mobile Deposit Tab and selecting 'View Mobile Deposit History". The regular transaction history will only show a virtual deposit ticket.

Business Mobile Deposit check images will be available for 6 months.

Business Mobile Deposit has a built-in duplicate detection system and will notify you if the same check is entered twice.

Yes, accounts currently have a daily and a rolling 30 day deposit limit. We will display your daily limit on the deposit screen to assist you during your deposit. Additional information will be available by tapping the "info" icon displayed next to your current limit.

You will receive a confirmation message and a unique confirmation ID when your deposit has been accepted for processing. In addition, you will also receive an email with detailed information and the status of your deposit. Your recent deposit and status will also be stored in the "View Mobile Deposit History" screen within the App. Once a mobile deposit has been accepted, it will show as a pending deposit but will not impact the balance until it has posted (like any check deposit).

You can deposit as many checks as you'd like, up to your personalized deposit limit. However, you can only deposit one check at a time.

You can use Business Mobile Deposit 24 hours a day, including weekends and holidays.

All images are reviewed for clarity and completeness. If an error is detected, the App will prompt you to retake the photo. Follow these tips to help ensure a good photo is taken:

• Ensure the area is well-lit
• Place the check on a dark surface
• Remove objects or other items from view
• Make sure all four corners of the check are visible. Use the guides built into the App to help you line up the picture
• Position the camera directly above the check

Your organization may be charged a deposit fee and/or a monthly fee for each deposit depending on the entitled 30-day deposit amount authorization for deposits made via Business Mobile Deposit. Please refer to the applicable fee schedule for details.

Your mobile carrier's data charges may apply.

There are a few common errors that may cause your check to be rejected:

• Blurry pictures (retake your photos with a steady hand, in a well lit area)
• Folded or torn corners
• Front image is not legible
• Routing and account numbers are unclear
• Image is too dark

Try using Mobile Deposit in a well lit area to prevent shadows and poor image quality. Keep your hands clear of the check while taking the picture.

BusinessSource Mobile is very secure. We use password protection and 256-Bit SSL Encryption -the same security used for Commercial Internet Banking.

Just like BusinessSource web, an approval of an ACH or Wire transaction will require use of a One Time Passcode (OTP). Please refer to the BusinessSource Resource Center via the web for more information.

The users email address established in BusinessSource will receive the email Alert. Additional email addresses can be added within the BusinessSource Mobile App.

BusinessSource Mobile Alerts is a feature that sends either an email or push notification regarding specific bank transactions and/or information that you previously requested to receive. These alerts are set up by account number.

Users must have an individual BusinessSource login to have access to Alert setup.

iOS and Android users: Log in to our Treasury/Source App, select the menu button in the upper left hand corner, and tap "Manage Alerts" from the menu list.

All other Smartphone users: Log in to our BusinessSource Mobile Website, select "Alerts" from the menu, and tap "Manage Alerts" from the menu list.

iOS and Android users: Log in to our Treasury/Source App, select the menu button in the upper left hand corner, and tap "Manage Alerts" from the menu list.

All other Smartphone users: Log in to our BusinessSource Mobile Website, select "Alerts" from the menu, and tap "Add/Edit Alerts" from the menu list.

You will not be able to set-up or manage your BusinessSource Mobile Alerts from BusinessSource Online Access.

A Push Notification allows an app to send information to your phone (via a badge, alert, or pop up message) even when the app isn't in use. Our Push Notification system will send you a message, and when you touch it, it will direct you back to our BusinessSource Mobile App to log in.

There are many options available. Choose from the custom account alerts list below and receive them by email or push notification on your mobile phone.

CREDITS:

Deposit

• A Deposit alert will be sent when a remote deposit; lockbox; branch; ATM or mobile deposit matching the amount you set is deposited.

Electronic Credit (ACH)

• An Electronic Credit (ACH) Alert will be sent when an electronic credit is deposited to your account and exceeds the dollar amount you set.

Remote Deposit Adjustment - Credit

• Remote Deposit Adjustment-Credit Alert will be sent when this credit is deposited to your account and exceeds the dollar amount you set.

Deposit Correction - Credit

• Deposit Correction-Credit Alert will be sent when this credit is deposited to your account and exceeds the dollar amount you set.

DEDUCTIONS: Electronic Debit/Draft (ACH)

• Electronic Deduction (ACH) alerts are sent when an electronic draft is deducted from your account and exceeds the dollar amount you set.

ACH PreFund Settlement

• ACH PreFund Settlement Alert is sent when a debit of this type is deducted from your account and exceeds the dollar amount you set.

Deposit Correction - Debit

• Deposit Correction-Debit Alert is sent when a debit of this type is deducted from your account and exceeds the dollar amount you set.

Deposited Item Return

• Deposited Item Return Alert is sent when a debit of this type is deducted from your account and exceeds the dollar amount you set.

Remote Deposit Adjustment - Debit

• Remote Deposit Adjustment-Debit Alert is sent when a debit of this type is deducted from your account and exceeds the dollar amount you set.

Check Number Alerts

• A Check Number alert will be sent when a check posted to your account matches the check number you specify.

Check Posted Alert

• Check Posted alerts are sent when a check posts to your account and exceeds the dollar amount you set.

Debit Card Alert

• Debit Card alerts are sent when a transaction has posted to your account and exceeds the dollar amount you set.

ATM Withdrawal Alert

• An ATM withdrawal alert will be sent when an ATM withdrawal exceeds a dollar amount you set.

Book Transfer Alert

• You will receive an Online/Mobile Access Transfer alert (withdrawal only) when an online/mobile access transfer occurs and exceeds the dollar amount you set.

OTHER: Daily Balance Alert

• A daily alert will be delivered with the balance of your account.

Low Balance Alert

• A daily alert will be sent when your account balance falls below a dollar amount you set.

iOS and Android users: Log in to our BusinessSource Mobile App, navigate to the menu from the upper left hand corner ,and select "Manage Alerts". From there you will be able to turn off the alert you no longer wish to receive.

All other Smartphone users: Log in to our BusinessSource Mobile Website, select "Alerts" from the menu and tap on "Add/Edit Alerts". From there you will be able to turn off the alert you no longer wish to receive.

To find an alert using an iOS or Android device, log in to our BusinessSource Mobile App; navigate to the menu from the upper left hand corner, and tap "View Alerts" to view your alert history. You will be able to view up to the last 90-days of your alerts from our BusinessSource Mobile App.

For all other Smartphone's, log in to our BusinessSource Mobile Website, click on 'Alerts" in the menu and select "View Alerts" to view your alert history. You will be able to view up to the last 90-days of your alerts from our BusinessSource Mobile App.

In general, our BusinessSource Mobile Alerts are sent close to real-time. This means we will do our best to notify you of the selected activity as close as possible to the time it has occurred. Some Alerts are dependent on the merchant's response to the bank. i.e. Debit Card notifications

How quickly, and the frequency of the alert, are based on the type of alert selected. For more details on when alerts are delivered, refer to the types of alerts available within the BusinessSource Mobile App.

BusinessSource Mobile Access provides anytime access to your eligible bank account(s) from your mobile phone or device.

With BusinessSource Mobile Access you can:

• View account balances
• Search recent account activity
• Transfer funds between eligible accounts
• Approve Wire transfer and ACH transactions
• Set up Alerts to receive a push or email notification advising you of pertinent information such as account balance; checks posted; debit card transactions; electronic deductions (ACH); online access transfers; Deposits and much more. See the Alerts section of this FAQ for more information.

You will need to have been entitled for the service by your company's BusinessSource Administrator; know your BusinessSource Customer ID; User ID and User Password. BusinessSource Mobile is available via download of the mobile application or visit m.BusinessSource.bokf.com on your mobile browser.

The BusinessSource Mobile Access iPhone application is downloaded for free from the iTunes App Store using your mobile phone or device.

The BusinessSource Mobile Access Android application is downloaded for free from the Android Market on Google Marketplace using your mobile phone or device.

While there is no fee to access the BusinessSource Mobile Access channel, ordinary bank fees under other agreements still apply (e.g., funds transfer; wire and ACH approvals; business mobile deposit). Also, your wireless phone carrier may impose data or messaging charges. Check with your wireless phone carrier for more information.

Displayed on the BusinessSource Mobile Access login screen is "Forgot Password" option which allows you the ability to reset your password. Simply prefill Customer ID and User ID and answer your pre-established security questions.

Always available is ability to call your Commercial Client Services Professional. Use the phone number listed in the "More" section of the mobile app for your convenience.

You can access 365 days of account history via your mobile device. BusinessSource Mobile Access will display 10 days of account history by default, but you can expand your search up to 365 days.

7 days of module specific history is also available (wire approvals, ACH approvals, etc...)

90 days of history for Alerts history.

180 days of Mobile Deposit history.

Note: Your Book Transfer history while not available via mobile is viewable via online under Book Reports.

The Mobile App remains active when not being used and in the background of the device for 3 minutes before it times out.

The Mobile App remains active when not being used and in the foreground of the device for 10 minutes before it times out.